A Service Update for Our Australia Members

Dear InfinityMist Members,

Thank you for being part of the InfinityMist community.

From the beginning, our commitment has been consistent — to provide a stable, reliable, and high-quality service experience that you can depend on with confidence.

Your experience matters to us far beyond just the order itself.

What This Update Is About

Recently, you may have noticed that some products have had pricing updates within the store.

These updates were made thoughtfully in response to evolving local conditions, to ensure we can continue providing a stable and reliable service experience.

Why This Was Necessary

Over the past period, the local operating environment in Australia has continued to tighten significantly.

Maintaining a functioning and reliable local warehouse system has become more challenging than before — not just operationally, but structurally.

In particular, we have seen sustained increases in:

• Compliance and enforcement pressure affecting warehouse operations
• Inspection frequency and handling requirements during fulfillment
• Logistics coordination complexity, especially during peak periods
• Inventory holding risks, including stock allocation and turnover pressure
• Overall operational costs required to maintain stable local dispatch

These factors are not isolated — they collectively increase the difficulty of keeping local stock available, ready, and moving efficiently.

Our Responsibility to Maintain Service Stability

For us, the Australia warehouse is not just a shipping point —
it represents speed, certainty, and immediate availability for our members.

To continue providing:

• Consistent local stock access
• Reliable and timely dispatch
• A smooth and predictable delivery experience

we have made the decision to implement necessary adjustments to selected products.

This is not about short-term pricing —
it is about ensuring that the local service system remains stable and sustainable for the long term.

A More Flexible Option for Different Needs

We also understand that not every order is time-sensitive.

For members who prefer to plan ahead, the CN warehouse option offers an alternative approach.
It is designed for non-urgent purchases and personal backup planning, rather than immediate use.

As this option involves international shipping and different delivery timelines, we recommend reviewing the full guide before placing an order:

👉 [Enter CN Warehouse Section]

Looking Ahead

We will continue to monitor local conditions closely.

If the operating environment improves, we will actively review and optimise accordingly —
with the goal of reducing pressure wherever possible while maintaining service quality.

Our Commitment to You

We understand that what matters most is not just pricing,
but whether you can rely on us when it matters.

Our commitment remains unchanged:

• To maintain a stable and dependable service
• To ensure clear and responsible decision-making
• To continue supporting our members with consistency and care

Thank you for your continued trust and support.

If you have any questions or need assistance, our team is always here for you.

Warm regards,
InfinityMist Australia Member Team