FAQ

How to Place Your Order

1. Add Items to Your Cart

Select your items and click “Add to Cart.” You can adjust quantities or continue shopping anytime.

2. Proceed to Checkout

• Website Checkout: Click “Checkout.”
• PayPal Checkout: Click the PayPal button to proceed.

3. Enter Your Information

Fill in your:

• Email address
• Name
• Shipping address (if different from billing)

4. Apply Discount Code (if applicable)

Enter your discount code in the “Discount” field and click “Apply.”

5. Select Shipping Method

Click “Continue to Shipping Method” to review your shipping details.

6. Enter Payment Information

Choose your payment method (credit card, PayPal, or Apple Pay) and enter your payment details.

7. Complete Your Order

Click “Complete Order.” You’ll receive an order confirmation via email and on-screen.

Need help? Contact us at [email protected].

What If There Are Missing or Incorrect Items?

If your order arrives with missing or incorrect items, email us at [email protected] with your Order Number and a photo (under 1MB). We’ll reship the correct items at no cost, and you can keep the incorrect ones as a gift.

How to Know if Your Order Was Submitted?

You’ll receive a confirmation email with your Order Number and purchase details.

How to Change Items in Your Order

Changes can be made until 11:00 PM (PDT) on the same day. Email us at [email protected] to request changes.

How to Manage Your Cart

• Click the Cart icon at the top to view your cart.
• Adjust quantities or remove items using the “Remove” link.

Payment Options

We accept:

• MasterCard, Visa, American Express, Discover
• PayPal and Apple Pay

How to Pay with PayPal

After adding items to your cart, click the PayPal button to complete payment on PayPal’s site.

Using Discount Codes

During checkout, enter your discount code in the “Discount” field and click “Apply” to update your total.

Return & Exchange Policy

For details, refer to our Return Policy. Need assistance? Contact us 24/7 at [email protected].

How to Cancel an Order

Orders can be canceled before 11:00 PM (PDT) on the same day. Contact us at [email protected] to cancel.

Is It Safe to Order Online?

Yes! We use SSL encryption to protect your personal and payment information.

Is My Credit Card Information Secure?

Yes. Our secure payment gateway uses AES-256 encryption for maximum protection.

Is My Personal Information Private?

Your information is confidential and never shared without your consent, except as required by law.